TOKIKATA Paid Replacement

We offer a paid replacement service for TOKIKATA.

A TOKIKATA that can no longer be repaired due to breakage, cracks, or chips will be replaced with a brand-new TOKIKATA for a fee.

[Paid Replacement Information]

① Please send the damaged TOKIKATA to us together with the warranty certificate (GUARANTEE) that came with your purchase.

② Complete the payment for the paid replacement on this product page. Once the payment is confirmed, we will begin manufacturing.

※ If the warranty certificate has been lost, we may be unable to accept the request. Thank you for your understanding.

※ Shipping costs from your location to our office are to be paid by the customer.

※ A TOKIKATA that has been replaced before cannot be replaced again. Thank you for your understanding.

-Mailing address for damaged items-

〒151-0053
2F YS.II Building, 1-54-4 Yoyogi, Shibuya-ku, Tokyo
TEL 03-6380-0359

See how to send by Letter Pack Light

[Delivery Time]

The replacement will be shipped 3 weeks to 1 month after the damaged item arrives at our office.

※ As this is a made-to-order item, the delivery time is the same as for regular orders.
(Excluding weekends, public holidays, the New Year period, and summer holidays)

Yamato delivery flat rate ¥770 (tax incl.), Okinawa ¥1,650 (tax incl.)

※ Shipping costs from your location to our office are to be paid by the customer.

※ For cash on delivery, a separate cash on delivery fee applies.
(Varies by purchase amount, from ¥330 (tax incl.))

[Important Notes]

・For Letter Pack, if the packaging exceeds the specified thickness, the item may be returned after posting, so please be careful about the thickness.

・The serial number of the replacement will differ from the previous one.

・Replacement is valid only once per TOKIKATA serial number. Please be careful with transferred items or TOKIKATA purchased from anyone other than an authorized dealer.